Privacy Policy

**Last Updated: [Insert Date]** At Jwelo, your privacy is of paramount importance to us. We are committed to protecting the personal information you share with us when you use our SaaS-based ERP solution for jewellers. This Privacy Policy outlines how we collect, use, and safeguard your information. ### 1. Information We Collect We collect the following types of information to provide and improve our services: - **Personal Information:** Details such as your name, email address, contact number, business information, and billing details when you sign up for Jwelo. - **Usage Information:** Data on how you interact with our platform, including IP address, device type, browser type, pages visited, and actions taken within the ERP. - **Transactional Data:** Information related to transactions, including payment methods, invoices, and order history. - **Jewellery Data:** Data related to jewellery products, sales, purchases, and customer details as uploaded by your business. ### 2. How We Use Your Information We use the collected information for the following purposes: - **Service Delivery:** To provide, manage, and improve our ERP solution and ensure its functionality. - **Customer Support:** To resolve issues, respond to inquiries, and provide technical support. - **Billing and Payments:** To process subscription payments, invoices, and manage account details. - **Analytics:** To monitor and analyze usage trends to enhance user experience and optimize our services. - **Compliance:** To comply with legal requirements and prevent misuse of our platform. ### 3. Data Security We use industry-standard security measures, including encryption and access control mechanisms, to protect your personal and business data from unauthorized access, alteration, or disclosure. ### 4. Data Retention We retain personal and business data as long as your account is active or as needed to provide our services. Upon termination of your account, we will delete or anonymize your data unless retention is required by law. ### 5. Sharing of Information We do not share your personal data with third parties except in the following cases: - **Service Providers:** We may share data with trusted third-party service providers, such as payment processors or cloud storage services, bound by confidentiality agreements. - **Legal Requirements:** We may disclose information to comply with legal obligations or respond to lawful requests from public authorities. ### 6. Your Rights As a user of Jwelo, you have the following rights regarding your personal data: - **Access:** Request a copy of the personal information we hold about you. - **Correction:** Request that we correct or update any inaccurate information. - **Deletion:** Request the deletion of your account and associated data at any time, subject to legal obligations. ### 7. Cookies Jwelo uses cookies to enhance your browsing experience and track platform usage. Disabling cookies in your browser settings may limit some functionality of our ERP solution. ### 8. Changes to this Policy We reserve the right to update this Privacy Policy as needed to reflect changes in our practices or for legal reasons. We encourage you to review this policy periodically for any updates.